Terms of Service

Last updated: [DATE]

Welcome to Kashkool!

These Terms of Service explain the conditions for using our website and purchasing products from our online store.

By using our website or placing an order, you agree to these terms, subject to your rights under applicable law.

1. About Kashkool

Kashkool is an Egyptian accessories brand offering everyday accessories, handmade details, and playful designs.

Our products include Pin Display Straps, Charms, Glasses Holder Brooches, Fabric Cup Holders, and selected bundles.

Our online store is powered by Shopify.

2. Products & Handmade Details

We aim to provide accurate photographs, descriptions, materials, and product information.

Some of our products are handmade or hand-finished. Small variations in shape, texture, pattern placement, or finishing may occur.

Colors may also appear slightly different depending on screen settings and lighting.

These variations do not remove your rights if an item is defective, incorrectly described, or materially different from what was ordered.

Please read product descriptions carefully, including dimensions, materials, compatibility information, and included accessories.

For example, our Pin Display Straps are sold without decorative pins unless otherwise stated.

3. Product Availability

All products are subject to availability.

Some designs may be available in limited quantities or small production batches.

If a product becomes unavailable after an order is placed, we will contact you to explain the available options, including an appropriate refund where applicable.

4. Prices & Payments

Prices displayed on our website are in Egyptian Pounds (EGP), unless otherwise stated.

Any applicable taxes, shipping fees, or additional charges will be disclosed as required before you complete your purchase.

Available payment methods are shown at checkout.

Payment must be completed according to the selected payment method and order conditions.

If a pricing or listing error occurs, we will contact you and resolve it in accordance with applicable consumer protection law.

5. Orders & Confirmation

When you place an order, please provide accurate contact, delivery, and order information.

We may contact you if additional details are needed to confirm or fulfill your order.

You will receive an order confirmation through the channels supported by our store.

If you need to correct, modify, or cancel your order, please contact us as soon as possible.

Order corrections and cancellations will be handled in accordance with applicable Egyptian consumer protection law, including the rules governing distance contracts.

6. Shipping & Delivery

We currently serve delivery locations within Egypt as indicated at checkout.

Shipping fees, estimated delivery times, and relevant delivery conditions are provided through our website and Shipping Policy.

If an unexpected issue affects your order, we will make reasonable efforts to keep you informed.

Your statutory rights regarding delayed or failed delivery remain unaffected.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy and applicable Egyptian consumer protection law.

Please review the policy before placing an order.

Nothing in these Terms of Service limits your statutory rights concerning defective, incorrect, or non-conforming products.

8. Bundles & Promotional Offers

Kashkool may offer bundles, discounts, or limited promotions.

Each offer is subject to its displayed terms, availability, and eligibility requirements.

Unless otherwise stated, promotional discounts cannot be combined.

We reserve the right to discontinue or modify future promotions, without affecting rights arising from orders already accepted or otherwise protected by law.

9. Product Care & Safe Use

Please use our products according to their intended purpose and any care instructions provided.

Some accessories may include small parts, metal components, hooks, pins, or decorative attachments.

Please handle these items carefully and keep small detachable parts away from young children.

Our accessories are not designed to replace safety equipment or support uses beyond their stated purpose.

10. Intellectual Property

The Kashkool name, original product designs, photographs, graphics, website content, and branding materials may be protected by applicable intellectual property laws.

You may not reproduce or commercially use our protected content without permission, except where permitted by law.

11. Acceptable Website Use

You agree not to use our website for fraudulent, unlawful, or harmful activities.

You must not attempt to interfere with website security, payment systems, or other customers' access to the store.

12. Third-Party Services

Our website may use services provided by Shopify, payment processors, shipping companies, and other service providers.

Those services may be subject to additional terms.

We remain responsible for our own obligations to customers under applicable law.

13. Limitation of Liability

We do not exclude or limit any liability that cannot legally be excluded or limited.

Nothing in these terms affects your mandatory consumer rights under Egyptian law.

14. Changes to These Terms

We may update these Terms of Service when our business operations, website features, or applicable requirements change.

The updated version will be published on our website.

Changes will not retroactively remove rights that customers have already acquired.

15. Governing Law

These Terms of Service are governed by the applicable laws of the Arab Republic of Egypt.

Any disputes will be handled in accordance with applicable legal procedures and consumer protection requirements.

16. Contact Information

For questions about these terms or your orders, contact:

Kashkool
Email: [CUSTOMER SUPPORT EMAIL]
WhatsApp: [CUSTOMER SUPPORT NUMBER]
Business Address: [BUSINESS ADDRESS, EGYPT]