Refund policy

Return & Refund Policy

Last updated: 01/10/2026

At Kashkool, we put care into every little detail. We want you to love what you receive, and if something isn't right, we're here to help.

This policy explains how returns, exchanges, and refunds work for orders placed through our online store in Egypt.

1. Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order, without having to provide a reason, subject to applicable Egyptian consumer protection laws and their exceptions.

For a standard return, we ask that the product:

Is in its original condition, without damage caused by use or improper handling.
Includes its original accessories and components.
Is returned with its packaging where reasonably possible.
Is accompanied by your order number or proof of purchase.

Opening the packaging to inspect a product does not automatically make it ineligible for return.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or significantly different item from what you ordered, please contact us.

Under Egyptian consumer protection law, you may request a return or exchange for a defective or non-conforming product within 30 days of receiving it.

We may ask for photographs and order details to help assess and resolve the issue quickly.

Where a return or exchange is required because of a defect, non-conformity, or an error on our part, Kashkool will cover the applicable return or replacement shipping costs.

Your statutory rights are not affected by this policy.

3. A Little Note About Handmade Products

Many Kashkool accessories are handmade or hand-finished.

Small variations in shape, texture, pattern placement, or finishing can naturally occur between individual pieces.

These minor variations are part of the handmade process and do not automatically indicate a defect.

However, if a product is damaged, unsafe, materially different from its description, or does not meet the agreed specifications, you retain your rights under applicable law.

4. Personalized & Custom-Made Items

Products created specifically to your individual specifications may be subject to legal exceptions to change-of-mind returns.

This does not mean that all handmade products are non-returnable.

Choosing an available color, pattern, or design from our standard collection does not automatically make an item custom-made.

Defective or incorrectly supplied custom-made items remain subject to applicable consumer protection rights.

5. How to Request a Return or Exchange

To get started, contact us at:

Email: [CUSTOMER SUPPORT EMAIL]
WhatsApp: [CUSTOMER SUPPORT NUMBER]

Please include:

Your order number.
The item you would like to return or exchange.
A brief description of the issue, if applicable.

We will help you with the next steps and provide the appropriate return instructions.

Return address: [RETURN ADDRESS]

Please contact us before arranging a return so we can provide the correct instructions.

6. Return Shipping Costs

For eligible change-of-mind returns on online orders, the customer generally bears the applicable delivery and return shipping costs as provided by Egyptian law, unless better terms are offered.

If your return is due to a defective, incorrect, or non-conforming product, Kashkool will cover the applicable shipping costs.

Any shipping charges or adjustments will be explained before the return is processed and handled in accordance with applicable law.

7. Refunds

Once your return is received and assessed, we will confirm the refund arrangements.

Eligible online-order refunds will be issued within the period required by Egyptian law, generally no later than 7 days after the returned product is received, unless a shorter statutory deadline applies.

Refunds are normally issued through the original payment method unless another method is agreed upon.

For Cash on Delivery orders, we will arrange a suitable refund method with you.

Your bank or payment provider may require additional time to reflect the refund in your account.

8. Bundles & Gift Sets

If you purchase a Kashkool bundle, you may request a return or exchange in accordance with the same applicable consumer rights.

For partial returns of bundles, we will explain any applicable price adjustment before processing the request, without limiting your statutory refund rights.

9. Need Help?

We're always happy to help.

For return questions, exchanges, damaged items, or refund updates, reach out to us at: