Shipping policy

Shipping Policy

Last updated: [DATE]

Little things, on their way to you!

We carefully prepare and pack every Kashkool order before sending it off. Here's everything you need to know about shipping and delivery.

1. Where We Ship

We currently ship within Egypt, to the locations available at checkout.

Shipping availability may vary depending on your governorate, delivery address, and courier coverage.

International shipping is not currently offered unless specifically announced on our website.

2. Order Processing

Orders are usually prepared within [X–Y BUSINESS DAYS] after confirmation.

Some handmade products, personalized items, or larger orders may require additional preparation time.

If your order requires extra time, we'll let you know.

Orders placed during weekends, public holidays, or busy collection launches may take longer to process.

3. Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

Cairo & Giza: [X–Y BUSINESS DAYS]
Alexandria: [X–Y BUSINESS DAYS]
Other governorates: [X–Y BUSINESS DAYS]
Remote areas: [X–Y BUSINESS DAYS]

These estimates apply after dispatch and do not include the order processing period.

Delivery estimates may vary due to courier operations, location, public holidays, or circumstances beyond our control.

We will communicate any significant delivery delays and respect your rights under applicable Egyptian law.

4. Shipping Fees

Shipping fees depend on your delivery location and the available shipping service.

The applicable delivery charge will be displayed at checkout before you complete your order.

Any free-shipping promotion, if available, will be clearly displayed together with its conditions.

5. Order Confirmation

After placing your order, you will receive an order confirmation through the contact method supported by our store.

Please make sure your name, mobile number, and delivery address are correct.

If we need additional information to deliver your order, we may contact you.

6. Tracking Your Order

Once your order is shipped, tracking information will be shared when supported by our delivery partner.

If you need an update, you can contact us with your order number.

Email: [CUSTOMER SUPPORT EMAIL]
WhatsApp: [CUSTOMER SUPPORT NUMBER]

7. Cash on Delivery & Online Payments

Available payment methods will be displayed at checkout.

If Cash on Delivery is available for your location, you can pay the applicable order amount upon delivery.

Online payment methods, where available, are processed through the payment providers shown during checkout.

8. Delivery Attempts

Our courier may contact you before or during delivery.

If you are unavailable, the courier may arrange another delivery attempt depending on its service terms.

If a delivery cannot be completed, please contact us so we can help clarify the next steps.

Any additional charges will be handled according to the applicable delivery terms and consumer protection requirements.

9. Damaged or Missing Orders

We want your order to arrive safely.

If your package arrives damaged, contains an incorrect item, or appears to be missing something, please contact us as soon as reasonably possible.

We may ask for photographs or order details to help investigate.

For confirmed packing errors, shipping damage, or defective products, we will arrange an appropriate solution without limiting your statutory rights.

10. Questions About Delivery?

We're happy to help.